by BIA Advisory Group | Aug 2, 2016 | Blog, Mobile-Social
BIA/Kelsey Bytes are excerpts from research reports. This is the first installment from the recently launched report, Call Commerce: A $1 Trillion Economic Engine. The report can be downloaded for free here. CALL COMMERCE: WHAT IS IT? One of the most important and...
by BIA Advisory Group | Jul 27, 2016 | Blog, Mobile-Social
Voice has been catapulted in the smartphone era. The telephone is 140 years old but has only been recently reinvented, as it’s bolted to an always-handy search and discovery device. An on-demand culture has boosted call volume, while AI won’t be the threat...
by BIA Advisory Group | Jul 6, 2016 | Blog, Mobile-Social
Voice has been catapulted in the smartphone era. The telephone is 180 years old but has only been recently reinvented, as it’s bolted to a universal search and access device. An on-demand culture has boosted call volume, while AI won’t be the threat...
by BIA Advisory Group | Apr 18, 2016 | Blog, Conferences, Mobile-Social
Even as messaging apps and chat bots take over the world, people still have a biological urge to communicate by voice. This applies to commerce, especially where there is complexity. And complexity tends to happen in high-consideration, high-value products like cars....
