by Suzanne Ackley | May 3, 2017 | BIA, Blog, SAM, SMBs
When it comes to their social media marketing, retail small businesses prefer the channels that are visually oriented, according to BIA/Kelsey’s Local Commerce Monitor™ survey of small businesses (Q3/2016). As with the small businesses in most of the other...
by BIA Advisory Group | Feb 15, 2017 | BIA, Blog, Mobile-Social
Comscore’s 2016 Retail eCommerce announced it’s 2016 total U.S. sales results this week. Overall, the eCommerce share of U.S. retail sales amounts to just eight percent. As GDP grows, retail’s total sales have dwarfed eCommerce’s growth,...
by Suzanne Ackley | Jun 15, 2016 | BIA, Blog, SAM, SMBs
Nearly one in four small and medium-sized businesses offer a loyalty program according to our Local Commerce Monitor™ (LCM). Top industries that use loyalty are retail, construction/contracting, and accounting/bookkeeping. While there are a large number of...
by Suzanne Ackley | Mar 2, 2016 | BIA, Blog, SAM, SMBs, Verticals
73.5% of retail SMBs* maintain a customer list, the majority for more than a year, according to data from Wave 19 of Local Commerce Monitor (LCM), our survey of small and medium businesses. Over half of these SMBs say they promote to their customer lists. Nearly a...
by BIA Advisory Group | Jan 18, 2016 | BIA, Blog, SMBs
I’ve always said that the next big horizon’s in local will be retail inventory data. We’ve seen lots of development in this area from players like Retailigence, which obtain reliable data from throughout the retail supply chain. One challenge has...
