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SMB Data Point of the Week: 3 out of 4 Retail SMBs Maintain a Customer List

by Suzanne Ackley | Mar 2, 2016 | BIA, Blog, SAM, SMBs, Verticals

73.5% of retail SMBs* maintain a customer list, the majority for more than a year, according to data from Wave 19 of Local Commerce Monitor (LCM), our survey of small and medium businesses. Over half of these SMBs say they promote to their customer lists. Nearly a...
Upcoming Webinar: What they Don’t Tell You About Sales Transformation

Upcoming Webinar: What they Don’t Tell You About Sales Transformation

by BIA Advisory Group | Mar 2, 2016 | BIA, Blog, Sales Best Practices

No one goes into a sales transformation process thinking it will be easy. Yet nearly everyone underestimates just how hard it will be. Join BIA/Kelsey and BuzzBoard, along with special guests from the front lines of digital sales transformation for a webinar...
How TaskRabbit Defied On-Demand Logic to Reach Breakeven

How TaskRabbit Defied On-Demand Logic to Reach Breakeven

by BIA Advisory Group | Mar 1, 2016 | BIA, Blog

TaskRabbit, the San Francisco-based household and office chores company, today revealed it will reach profitability this year. It also announced a 90-minute guaranteed job execution time for hour-long ad hoc projects, adding a timely result to its value proposition,...
Customer Experience and Brand in the On-Demand Economy (video)

Customer Experience and Brand in the On-Demand Economy (video)

by BIA Advisory Group | Mar 1, 2016 | BIA, Blog, Conferences

The first part of the day at BIA/Kelsey Seattle|NOW focused on the technical and creative opportunities emerging from deep customer and logistical insights which are now available to virtually any business that dares to change. The challenge is change, our speakers,...

Vantage Points: A Unified Voice From Local Media

by BIA Advisory Group | Mar 1, 2016 | BIA, Blog, Conferences, Vantage Point

This is the latest in BIA/Kelsey’s Vantage Points series. On a semi-weekly basis, it will tap the perspectives of various lookout points from around the local media and tech sectors. The views expressed do not necessarily reflect that of BIA/Kelsey. Please...
Author/Big Thinker Steven Johnson to Kick Off BIA/Kelsey ENGAGE

Author/Big Thinker Steven Johnson to Kick Off BIA/Kelsey ENGAGE

by BIA Advisory Group | Feb 29, 2016 | BIA, Blog, Conferences

Best selling author Steven Johnson will open BIA/Kelsey’s upcoming ENGAGE event with a look at what sets true innovators apart from mere mortals. Johnson’s headline talk will be an appropriate kick off for ENGAGE, which takes place May 16-18 in Austin, TX,...
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